Terms & Conditions

Oakville Maids' Terms & Conditions

Terms & Conditions





  • We stand by our home cleaning service! If you’d like to cancel for any reason whatsoever, just call anytime to end service. There is no contract that locks you in.
  • If you are unsatisfied with the housekeeper, call and we’ll send another one.
  • Services are charged when the Homeowner or Oakville Maids, LLC representative reserves a spot in the schedule, not during or after service is performed. Furthermore, cancellations will be charged on credit card.
  • You may reschedule, skip, or cancel any of your cleanings. We do ask for a 24-hour notice of any of these actions. Without a 24-hour notice there is a $70.00 cancellation fee. 
  • The housekeeper needs to be able to work freely and without distractions. Be advised that if the housekeeper is subject to distractions that affect her ability to work she may not efficiently complete items on your to-do list.
  • The Housekeeper and Oakville Maids, LLC assumes no liability for damage or loss of items that are not secured in a proper manner, or previously damaged before cleaning. (Example: heavy pictures hanging from thumbtacks, or dings in furniture that were there before we cleaned). Further, Housekeeper will assume no liability for damage or loss caused by the negligence of the customer.
  • Items of extreme value (monetary or sentimental) should be dusted or cleaned by the owner.
  • Collaboration & Non-Compete

    a) Collaboration is solely by and between Oakville Maids, LLC and the Homeowner and can take place via email, phone, or any other mean proposed.
    b) While this agreement is in effect, the Homeowner is not allowed to directly hire (directly pay) or work with the housekeeper provided unless the Homeowner pays a referral fee (see paragraph d).
    c) After the Homeowner has ended its collaboration with Oakville Maids, LLC the Homeowner is not allowed to directly hire or work with the Housekeeper without written consent from Oakville Maids, LLC. In the alternative, if Homeowner fails to seek written consent then Homeowner shall not directly hire or work with housekeeper prior to the expiration of one year from the date this Agreement. In either event, the referral fee described in paragraph (d) below is expected to be paid in a timely fashion.
    d) The Homeowner may also pay a referral fee of $1,750.00 to Oakville Maids, LLC after six months of services are provided if the Homeowner wants to hire and work with the housekeeper directly ($1,750.00 per Housekeeper).
    f) If Homeowner fails to pay the above-described exit fee, then Oakville Maids, LLC shall reserve the right to pursue a claim for damages. Both parties acknowledge the difficulty of calculating damages under this non-compete clause. As such, both parties agree that in the event of any violations, Oakville Maids, LLC will be entitled to liquidated damages of $10,000, set for the purpose of discouraging violations, which liquidated damages are to be awarded in favor of Oakville Maids, LLC and against Homeowner.

  • Although the housekeepers are professionals, they are not miracle workers. Sometimes they are called in too late to correct damage that is already done, or items may take a couple of cleanings to look their best. We will work with you and the housekeeper in the most cost-effective way to try to remedy these spots in your home.

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