For first time customers, we place reminder calls the day before your scheduled house cleaning. An estimated time of arrival (ETA) will be provided at that time. The ETA will be as accurate as we can possibly make it (e.g. around 12, give or take an hour).
Each of our cleaning team has approximately 2-4 jobs scheduled each day. The clients scheduled before you, as well as traffic sometimes will impact the accuracy of our arrival time.
We do make every attempt to arrive very close to our scheduled time, but some things are out of our control. We ask for your understanding if we are running behind.
If you have a critical timing issue, please let us know, and we will do our best to try to accommodate it.